Introducing...Kellie's Corner!
Friday, May 21, 2010
Happy Friday everyone!
I’m Kellie and I work in the Customer Service department here along with my friend Sylvia. Together, we can wreak some havoc but generally we are too busy on the phones to get crazy! Not only do I help troubleshoot over the phone, I also have the chance to chat with the drivers who are testing out the ClimaCab system. Let me tell you, I never cease to be amused! Sometimes I find myself on the phone for an hour. I love the fact that most of these guys and gals are so sweet but they have no filter! One of my favorite drivers, Jerry from Utah, is a crack up. Every time I get him on the phone he makes me laugh.
The best thing about the ClimaCab customer service team is just that- we are a great team. The field service techs are so helpful when things get crazy. Anywhere you have people willing to be on call 24/7 to help someone out is a good place to be. We have a great group of people out here in California!
About once a week I’ll post on our blog (which was created by our excellent marketing team) and give updates and share fun stories. Who knows, maybe we’ll even hold a contest for you guys!
As a note- we all know summer is just around the corner. Here are a few tips to make sure your system keeps you comfortable in the hot heat.
1. Look over your battery connections. Winter weather may have corroded your battery cables. Also, top off your batteries to ensure maximum performance.
2. Since many of you will be using your air conditioning for the first time in a few months, take the time to check your refrigerant level. It should be at 2.75lbs.
3. Take a look at all connections and harnesses to see if any are damaged. Visually check the condenser to make sure the inlet and exhaust port grates are not blocked. Also check your evaporator filter to make sure there is no debris blocking airflow.
Try these steps to make sure you are nice and cool in your cab this summer. As always, feel free to contact customer support if you have questions.
Until next time!
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